Book4u Populate Profile Link >>
Form4u Populate Profile Link >>
Done4u Populate Profile Link >> Gov.uk Links Standard Gov.uk Application & Renewal Link (Form4u) >>
Book Fast Track Appointment on Gov.uk (Book4u & Done4u) >>
Book Premium Online Appointment on Gov.uk (Book4u & Done4u) >> General Passport Links
Direct Prospect to Passport Application/Renewal Services Web page >
Send "Check Your Email ASAP Msg" SMS to Client / Prospect >>
Send - Call HM Passport Office Email (General Enquiry) >>
Send - Call HM Passport Office 9am Email (General) >>
Send - Call HM Passport Office Email (Passport Status Enquiry) >>
Send - Call HM Passport Office Email (Overseas / Vulnerable / Bereaved) >>
Form4u - Passport
Send Mach Received & Total Charge for Form4u Service >>
Send Paper Passport Application Form Received, Please Pay £X.XX >>
Advise Form4u Client the Gov.uk Process is Complete (Send PEX) >>
Request Online Counter Signatory [Gov.uk Route] >>
Request Parents / Grand Parents Details from Form4u Client >>
Remind client of PEX / Gov.uk Login Details >>
Send Action Required to Form4u Client with Gov.uk Login >>
Book4u - Passport Send HM Passport Office Appointment Details to Book4u Client > Send Reservation Details for 2 Week+ Appointment, PAID Client >
Queue Jumping Advise Client Agent has Just Queue Jumped them >>
Better Appointment/s Appear Advise Client to take one (D.I.Y) >>
Add Client Request to Queue Jumping Tracking Software >> REMOVE Client Request from Queue Jumping Software >> Update Queue Jumping Tool with Fresh Gov.uk FT Link >>
Done4u - Passport Client Confirms they want Done4u Service, Send Follow up (PAID & UNPAID) >> Advise PAID Fast Track Applicant (ADULT only) of Belfast Done4u Service Solution >> Passport/s Succesfully Lodged at London/Belfast Office. Notify Client >>
Admin - Passport Send Prospect BANK Details & the Amount to Pay (Form4u/Book4u/Done4u) >>
Send Get Your Passport Photos done via Print & Post Mobile App (inc login details) >>
Send Passport Photos Rejected Email with Advice on What to Fix >>
No Docs Arrived for Done4u or Form4u. Ask Client if they're ok / still want service >>
Send Passport Clients Mach Form Details to Back Office >
Change from Done4u to Book4u or P to FT or FT to P >>
Availability Links
Advise Client or HMPO Calendar Availability >> Please right click on the below links in Chrome and select "Open link in Incognito window"
View Current Premium Appointments >>
Refunds / Payment Disputes
Send Full Refund Made, Notify Customer >>
Send Service Fee Refund Made, Notify Customer >>
Cannot Find Payment to Refund, Ask Client for Proof >> Advise Client How to CANCEL Premium or Fast Track Appointment >>
Advise Client How to CANCEL Premium or Fast Track Appointment [9am] >>
New Payment Dispute / Chargeback Arrives. Ask Client for More Details >>
Other Links
Screen Shot Website for HMPO Calendar >>
How Old is the Applicant Link >>
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Capital on Tap Visa ends 3946 and three digits are: 690 (1st Nov 2022+ PRIMARY Card) PayPal Passport Spend (click "Financial Summary") >>
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Adding Royal Mail Tracking Number to item in Queue >> Send a Push Notification to Mobile App > Set Days to Retain PDF and PNG Files >